Emotional dissonance occurs when
A) we work with someone who has high emotional intelligence.
B) either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.
C) we experience conflict between the required emotions and our true emotions.
D) job satisfaction is at the same level as organizational commitment.
E) there are no known emotional display rules for a particular situation.
Correct Answer:
Verified
Q153: Emotional labour is defined as any situation
Q154: Emotional labour refers to
A)the tendency to change
Q155: Management of others' emotions is
A)the opposite of
Q156: Self-awareness is the _ level of _
A)highest;
Q157: Which of these jobs would normally require
Q159: Claude is usually able to calm employees
Q160: Emotional intelligence is best described as
A)a personality
Q161: Which of these statements about emotional intelligence
Q162: The competency most strongly associated with awareness
Q163: According to the service profit chain model
A)employees
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