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Emotional Labour Refers to

Question 154

Multiple Choice
Emotional labour refers to
A)the tendency to change our attitudes so they become more consistent with our behaviours.
B)a person's evaluation of the job and work context.
C)a person's emotional attachment to identification with, and involvement in a particular organization.
D)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E)The physical and mental human capital of a worker.

Emotional labour refers to


A) the tendency to change our attitudes so they become more consistent with our behaviours.
B) a person's evaluation of the job and work context.
C) a person's emotional attachment to identification with, and involvement in a particular organization.
D) the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E) The physical and mental human capital of a worker.

Correct Answer:

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