Emotional labour refers to
A)the tendency to change our attitudes so they become more consistent with our behaviours.
B)a person's evaluation of the job and work context.
C)a person's emotional attachment to identification with, and involvement in a particular organization.
D)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E)The physical and mental human capital of a worker.

Question

Quizplus · Accepted Answer

Emotional labour refers to the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. It involves managing one's own emotions as well as managing the emotions of others in a professional setting.

Emotional Labour Refers to