
Emotional labour refers to
A) the tendency to change our attitudes so they become more consistent with our behaviours.
B) a person's evaluation of the job and work context.
C) a person's emotional attachment to identification with, and involvement in a particular organization.
D) the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E) The physical and mental human capital of a worker.
Correct Answer:
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Q149: Which of these statements about emotional labour
Q150: Which of the following types of people
Q151: Involves modifying behaviour to be consistent with
Q152: Managing our emotions and the emotions of
Q153: Emotional labour is defined as any situation
Q155: Management of others' emotions is
A)the opposite of
Q156: Self-awareness is the _ level of _
A)highest;
Q157: Which of these jobs would normally require
Q158: Emotional dissonance occurs when
A)we work with someone
Q159: Claude is usually able to calm employees
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