
Managing our emotions and the emotions of others represents
A) one of the main causes of continuance commitment.
B) one of the four categories in the exit-voice-loyalty-neglect (EVLN) model.
C) one of the four parts of the circumplex model of emotions.
D) the highest level of emotional intelligence.
E) the main feature of psychological contracts.
Correct Answer:
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Q147: Awareness of one's emotions and the emotions
Q148: Emotional intelligence includes the ability to
A)encourage confrontation.
B)avoid
Q149: Which of these statements about emotional labour
Q150: Which of the following types of people
Q151: Involves modifying behaviour to be consistent with
Q153: Emotional labour is defined as any situation
Q154: Emotional labour refers to
A)the tendency to change
Q155: Management of others' emotions is
A)the opposite of
Q156: Self-awareness is the _ level of _
A)highest;
Q157: Which of these jobs would normally require
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