Of the following,which is the most important concept of modern marketing?
A)customer relationship management
B)e-mail advertising
C)mass marketing
D)properly trained sales people
E)low prices

Question

Quizplus · Accepted Answer

Customer relationship management is the most important concept in modern marketing because it involves building long-term relationships with customers, understanding their needs and preferences, and providing personalized experiences. This approach is essential for retaining customers and generating repeat business. E-mail advertising, mass marketing, properly trained salespeople, and low prices are all important aspects of marketing, but none of them are as critical as customer relationship management.

Of the Following,which Is the Most Important Concept of Modern