Emotional contagion occurs when
A)two people experience different emotions even though they are observing the same object.
B)we are required to show or hide our emotions, based on rules prescribed by the job.
C)we mimic our nonverbal behaviours with people who are communicating with us.
D)the communication medium has different meaning for the receiver and the sender.
E)most employees in one department or work team get sick at the same time.

Question

Quizplus · Accepted Answer

Emotional contagion refers to the phenomenon where people mimic and synchronize their nonverbal behaviors with those of others they are communicating with. This process leads to the spread of emotions from one person to another, resulting in emotional alignment. Option A is incorrect because it describes emotional dissonance, where two people experience different emotions despite perceiving the same object or message. Option B describes emotional labor, where individuals are required to show or hide their emotions based on organizational rules. Option D describes communication noise, where the message intended by the sender is not correctly interpreted by the receiver. Option E describes a coincidence and does not relate to emotional contagion.

Emotional Contagion Occurs When