Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant. Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week. These incidents are well known to other representatives; there are rarely any surprises. This weekly communication calls for:
A)relatively low media richness.
B)mostly nonverbal communication.
C)high media richness.
D)high emotional contagion.
E)face-to-face meetings.

Question

Quizplus · Accepted Answer

Given that the information being communicated is routine and well understood among the representatives, a communication medium with relatively low media richness, such as email or standard reports, is sufficient to convey the necessary information effectively. High media richness is more appropriate for complex or nuanced messages where feedback is crucial.

Safety Representatives in Each of the Six Plants of a Manufacturing