A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever. In its message to customers, the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers. This message is an example of:
A)effective persuasive communication.
B)cross-cultural differences in communication.
C)information overload.
D)using ambiguous language to minimize conveying negative emotions.
E)misperceptions by the company's executives about the causes of the e-mail service problem.

Question

Quizplus · Accepted Answer

The message uses ambiguous language to convey the negative news of the e-mail disruption in a more positive light. Use of terms like ''partial delay'' and ''issue'' minimize the perception of the severity of the problem and try to convey that the company is taking steps to improve future service.

A Large Internet Service Provider Had a Major Disruption in Its