Two team members who disagree over their work schedule approach their team leader to help resolve the conflict. Based on your knowledge of third-party conflict resolution, to avoid feelings of unfairness by the team member, the team leader should:
A)help the employees resolve their own conflict, with the team leader serving as a mediator to help them clarify their differences and common interests in the dispute.
B)tell each employee to present a solution, then the team leader would randomly choose one of them.
C)ask the employees to avoid the conflict and move on.
D)refuse to allow the conflict and ignore both employees.
E)tell the employees that their personal leave has been cancelled this year because they couldn't agree on such a trivial issue.

Question

Quizplus · Accepted Answer

The best approach to resolve the conflict is to use third-party conflict resolution by helping the employees resolve their own conflict with the team leader serving as a mediator to help them clarify their differences and common interests in the dispute. This approach allows the employees to feel heard and understood, and it gives them the opportunity to work together to find a mutually agreeable solution. Choosing a solution randomly or ignoring the conflict entirely could cause further feelings of unfairness and resentment. Asking the employees to move on or cancelling their personal leave would be inappropriate and unprofessional.

Two Team Members Who Disagree Over Their Work Schedule Approach