Which of the following would be the most likely reason to include a detailed explanation of why the news is negative when writing a direct message for bad news?
A)The reasons are confidential.
B)The reasons are complicated.
C)The reasons are not important to the reader.
D)The reader is an important customer.
E)There is no need to worry about the long-term relationship with the audience.

Question

Quizplus · Accepted Answer

D)The extent of your explanation depends on the nature of the news and your relationship with the reader. For example, if you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require.
However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Which of the Following Would Be the Most Likely Reason