List and discuss the five goals to keep in mind when delivering bad news.
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Q3: Delaying the delivery of the bad news
Q4: Which of the following would be the
Q5: After developing a clear purpose,what is the
Q6: In addition to making the message as
Q7: To avoid being too blunt,a direct format
Q9: When delivering negative news using the direct
Q10: When using the indirect approach to convey
Q11: All content in the negative message should
Q12: Which of the following is not one
Q13: When writing a bad news message,wording should
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