Question 1

To be effective,business messages should ________.

Accepted Answer

E)To make your communication efforts as effective as possible, you should offer compelling, persuasive arguments and recommendations. Show your readers precisely how they will benefit by responding the way you want them to respond to your message.

Question 2

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Accepted Answer

B) After a message is received, the receiver needs to extract the idea from the message, a step known as decoding.
Classification:  Conceptual

Question 3

Which of the following is true about communicating in today's business environment?

Accepted Answer

D)Given the importance of communication in business, employers expect you to be competent at a wide range of communication tasks, adapting your messages and communication styles to specific audiences and situations.

Question 4

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

B)As you take on leadership and management roles, communication becomes even more important. The higher you rise in an organization, the less time you will spend using the technical skills of your particular profession and the more time you will spend communicating. Top executives spend most of their time communicating, and businesspeople who can't communicate well don't stand much chance of reaching the top.

Question 5

Effective communication strengthens the connections between a company and all of its ________.

Accepted Answer

C) A company's stakeholders are those groups that are affected in some way by the company's actions: customers, employees, shareholders, suppliers, neighbors, the community, the nation, and the world as a whole.

Question 6

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Accepted Answer

D)The medium is the form a message takes (such as a podcast)and the channel is the system used to deliver the message (such as an intranet).

Question 7

Which of the following is a tendency of Business Communication 1.0?

Accepted Answer

B)The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset-a "we talk, you listen" model of communication, where information was hoarded, not shared.

Question 8

Which of the following is the first step in the basic eight-step communication model?

Accepted Answer

C)The communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

Question 9

The most important element of audience-centered communication is ________.

Accepted Answer

A)An important element of audience-centered communication is etiquette, the expected norms of behavior in a particular situation.

Question 10

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

Accepted Answer

A)The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset. Externally, a company issued carefully scripted messages to a mass audience that often had few options for responding to those messages or initiating messages of their own, such as in this scenario. Internally, communication tended to follow the same "we talk, you listen" model, with upper managers issuing directives to lower-level supervisors and employees.

Question 11

Effective business messages ________.

Accepted Answer

B)To make your communication efforts as effective as possible, provide practical information. Give recipients useful information, whether it's to help them perform a desired action or understand a new company policy.

Question 12

Which of the following is the last step in the basic eight-step communication model?

Accepted Answer

E)If a mechanism is available for them to do so, receivers can "close the loop" in the communication process by giving the sender feedback that helps the sender evaluate the effectiveness of the communication effort. Feedback can be verbal, nonverbal, or both.

Question 13

To be effective,business messages should ________.

Accepted Answer

E)To make your communication efforts as effective as possible, give facts rather than vague impressions. Use concrete language, specific detail, and information that is clear, convincing, accurate, and ethical. Even when an opinion is called for, present compelling evidence to support your conclusion.

Question 14

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

D)Good communication has clear financial advantages. Companies that communicate well significantly outperform those that communicate poorly.

Question 15

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

C)The world is full of good marketing strategists, good accountants, good engineers, and good attorneys-but it is not full of good communicators. Acquiring good communication skills will provide you with an opportunity to stand out from your competition in the job market.

Question 16

The ________ is interactive,conversational,and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.

Accepted Answer

C)In contrast to the publishing mindset, the new social communication model is interactive, conversational, and usually open to all who wish to participate. Audience members are no longer passive recipients of messages but active participants in a conversation.

Question 17

In the basic communication model,when someone puts an idea into a message,he or she is ________.

Accepted Answer

A) When someone puts an idea into a message, he or she is encoding it, or expressing it in words or images. This forms the second step in the basic eight-step communication model.

Question 18

To be effective,business messages should ________.

Accepted Answer

A)To make your communication efforts as effective as possible, you should clarify expectations and responsibilities. Craft messages to generate a specific response from a specific audience. When appropriate, clearly state what you expect from audience members or what you can do for them.

Question 19

To be effective,business messages should ________.

Accepted Answer

Business messages should be concise and efficient to ensure that the reader quickly grasps the intended message without being overwhelmed by unnecessary details. Using abstract words or an informal tone can make the message confusing and difficult to understand. Additionally, while the message should be clear and informative, it should remain objective and avoid making arguments or recommendations, which could potentially come across as biased or unprofessional. Opinions should only be included where relevant and well-supported.

Question 20

Which of the following is true about communicating in today's business environment?

Accepted Answer

B)Communicating ethically, even when the choices are not crystal clear, is an important communication task that one must be proficient at in today's business environment.

Quiz 1: Understanding Business Communication in Todays Workplace

To be effective,business messages should ________.

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Which of the following is true about communicating in today's business environment?

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Effective communication strengthens the connections between a company and all of its ________.

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Which of the following is a tendency of Business Communication 1.0?

Which of the following is the first step in the basic eight-step communication model?

The most important element of audience-centered communication is ________.

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

Effective business messages ________.

Which of the following is the last step in the basic eight-step communication model?

To be effective,business messages should ________.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

The ________ is interactive,conversational,and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.

In the basic communication model,when someone puts an idea into a message,he or she is ________.

To be effective,business messages should ________.

To be effective,business messages should ________.

Which of the following is true about communicating in today's business environment?