Question 1

According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.

Accepted Answer

According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

Question 2

In order to communicate effectively using technology,you should ________.

Accepted Answer

B)In order to avoid information overload, try to use your system's powerful filtering and tagging capabilities to automatically sort incoming messages based on criteria you set and isolate high-priority messages that need your attention.

Question 3

Companies that communicate well significantly outperform those that communicate poorly.

Accepted Answer

Studies show that effective communication within a company leads to higher employee engagement, better customer satisfaction, and improved financial performance. Organizations that prioritize communication and provide clear, consistent messaging tend to outperform those that don't.

Question 4

In order to communicate effectively using technology,you should ________.

Accepted Answer

D)To use technology effectively to communicate, you don't have to become an expert, but you do need to be familiar with the basic features and functions of the tools your employer expects you to use.

Question 5

When using communication technology,it is important to ________.

Accepted Answer

B)Speaking with people over the phone or in person can take more time and effort, and can sometimes force you to confront unpleasant situations directly, but it is often essential for solving tough problems and maintaining productive relationships.

Question 6

Business Communication 2.0 is bidirectional and tends to have high message frequency.

Accepted Answer

Business Communication 2.0 is a convenient label for the new, social approach to business communication that is interactive, conversational, and usually open to all who wish to participate.

Question 7

________-which involves inviting input from groups of people inside or outside the organization-gives companies access to a much wider range of ideas,solutions to problems,and insights into market trends.

Accepted Answer

B)Crowdsourcing, inviting input from groups of people inside or outside the organization, can give companies access to a much wider range of ideas, solutions to problems, and insights into market trends.

Question 8

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

Accepted Answer

The statement is true. The medium refers to the form in which the message is presented (e.g. text, audio, video) and the channel is the means through which the message is transmitted (e.g. email, phone, social media).

Question 9

In order to use communication technology effectively,you should NOT ________.

Accepted Answer

D)In order to reduce information overload, take steps to control the number and types of messages you receive. Don't activate visual alerts for incoming messages unless you absolutely need to know the instant a message arrives; each alert breaks your concentration and requires time for you to refocus.

Question 10

Decoding refers to the process of expressing an idea into a message using words and images.

Accepted Answer

The step where the receiver needs to extract the idea from the message that was received is known as decoding.

Question 11

Which of the following is an effective tip for speaking with multilingual audiences?

Accepted Answer

E)When speaking with a multilingual audience, learn important phrases in your audiences language. Learning common greetings and a few simple phrases simplifies initial contact and shows respect.

Question 12

Advanced systems for videoconferencing can feature telepresence,a technology that allows you to ________.

Accepted Answer

A)Videoconferencing provides many of the benefits of in-person meetings at a fraction of the cost. Advanced systems feature telepresence, in which the video images are life-sized and extremely realistic.

Question 13

In order to communicate effectively using technology,you should ________.

Accepted Answer

A)The overuse or misuse of communication technology can lead to information overload, in which people receive more information than they can effectively process. Information overload makes it difficult to discriminate between useful and useless information, inhibits the ability to think deeply about complex situations, lowers productivity, and amplifies employee stress both on the job and at home.

Question 14

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Accepted Answer

Given the importance of communication in business, employers expect you to be competent at following accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Question 15

An audience-centered approach to communication means that professionals focus on giving vague impressions to meet the needs of the audience.

Accepted Answer

An audience-centered approach to communication means that professionals focus on meeting the specific needs of the audience, rather than giving vague impressions. It involves understanding the audience's interests, background, and perspective in order to deliver a clear and effective message that resonates with them.

Question 16

The social communication model is primarily defined by a broadcasting or publishing mindset.

Accepted Answer

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset, where a company issued carefully scripted messages to a mass audience that often had few options for responding to those messages or initiating messages of their own. In contrast to the publishing mindset, the new social communication model is interactive, conversational, and usually open to all who wish to participate.

Question 17

In order to use communication technology effectively,you should NOT ________.

Accepted Answer

B)It is important to keep communication technology in perspective and not let it overwhelm the communication process. Remember that technology is an aid to communication, not a replacement for it.

Question 18

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

D)When speaking with a multilingual audience, look for feedback, but interpret it carefully. Nods and smiles don't necessarily mean understanding.

Question 19

The social communication model includes information overload,information security risks,and the need to monitor and respond to numerous conversational threads.

Accepted Answer

The social communication model offers many advantages, but it has a number of disadvantages as well. Potential problems include information overload, fragmented attention, information security risks, distractions that hurt productivity, the need to monitor and respond to numerous conversational threads, and blurring of the line between personal and professional lives, which can make it difficult for people to disconnect from work.

Question 20

Communication becomes less important as you take on leadership and management roles.

Accepted Answer

Communication becomes even more important as you take on leadership and management roles, as effective communication is essential for creating and maintaining a strong team, facilitating collaboration, and achieving organizational goals. Leaders and managers must be skilled communicators, able to effectively convey their vision, expectations, and feedback to their team members. They must also be able to listen actively and respond appropriately to feedback and concerns from their team.

Quiz 1: Understanding Business Communication in Todays Workplace

According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.

In order to communicate effectively using technology,you should ________.

Companies that communicate well significantly outperform those that communicate poorly.

In order to communicate effectively using technology,you should ________.

When using communication technology,it is important to ________.

Business Communication 2.0 is bidirectional and tends to have high message frequency.

________-which involves inviting input from groups of people inside or outside the organization-gives companies access to a much wider range of ideas,solutions to problems,and insights into market trends.

The medium of a message refers to the form a message takes and the channel is the system used to deliver the message.

In order to use communication technology effectively,you should NOT ________.

Decoding refers to the process of expressing an idea into a message using words and images.

Which of the following is an effective tip for speaking with multilingual audiences?

Advanced systems for videoconferencing can feature telepresence,a technology that allows you to ________.

In order to communicate effectively using technology,you should ________.

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

An audience-centered approach to communication means that professionals focus on giving vague impressions to meet the needs of the audience.

The social communication model is primarily defined by a broadcasting or publishing mindset.

In order to use communication technology effectively,you should NOT ________.

Which of the following is a tip for speaking with multilingual audiences?

The social communication model includes information overload,information security risks,and the need to monitor and respond to numerous conversational threads.

Communication becomes less important as you take on leadership and management roles.