When making claims or requesting adjustments,you should ________.
A)warn the reader of the consequences of inaction
B)apologize for the inconvenience caused
C)clearly convey your anger and frustration
D)keep your cool, no matter how angry or frustrated you are
E)use the indirect approach

Question

Quizplus · Accepted Answer

D)If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.

When Making Claims or Requesting Adjustments,you Should ________