Which of the following statements would best replace the opening of the above message?
A)I am a regular customer at Kian and have always enjoyed the interactive shopping environment and modern and functional designs in your stores.
B)I was always a huge fan of the furniture at Kian and have bought several products from your stores. However, I am very disappointed with my new purchase.
C)Some pieces of a bookcase that I recently bought from your store broke during assembly. Please arrange to give me a complete refund of the price of the bookcase or a voucher for the same amount.
D)I expect a full and complete refund or voucher for the price of the bookcase that I recently bought. Considering that it broke during assembly and is useless to me, don't you think that my request is only fair?
E)I am a regular customer at Kian and have always enjoyed the interactive shopping environment and modern and functional designs in your stores. However, my latest experience has been less than satisfactory.

Question

Quizplus · Accepted Answer

C)The opening line of a message making a claim or requesting adjustment should clearly state the problem. The tone of the statement must be professional and not angry or disappointed.

Which of the Following Statements Would Best Replace the Opening