When making claims or requesting adjustments,you should ________.
A)avoid revealing your contact information
B)use the indirect approach
C)always maintain a professional tone
D)not request specific action; leave that to the reader
E)warn the reader of the consequences of inaction

Question

Quizplus · Accepted Answer

C)If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request.

When Making Claims or Requesting Adjustments,you Should ________