Kaoru Ishikawa included ______________in his expanded idea of customers.
A) primarily suppliers
B) competitors
C) hourly employees only
D) external customers only
E) both internal and external customers

Question

Quizplus · Accepted Answer

Kaoru Ishikawa included both internal and external customers in his expanded idea of customers, recognizing that all individuals and departments within an organization are interconnected and contribute to delivering value to external customers.

Kaoru Ishikawa Included ______________In His Expanded Idea of Customers