Benicio
Benicio, a new production manager at Green Plastics, Inc., is concerned about employee morale because of an evolving situation with Casey, the senior-most employee on the production line. Casey wants to make his own schedule and have independence in making decisions. This sets a bad example for younger employees. Making the situation worse, Casey refuses to speak to Benicio.
-Refer to Benicio. If Benicio uses the argument, "I don't want to rock the boat. Things will work out by themselves," he is following the conflict resolution technique called __________

Question

Quizplus · Accepted Answer

Benicio is using the smoothing conflict resolution technique by avoiding the issue and hoping it resolves itself. This technique involves downplaying differences and emphasizing the positive aspects to maintain harmony. However, in this situation, it may not be the best approach as the problem with Casey may persist and affect employee morale. Benicio may need to address the issue directly with Casey and find a solution that benefits both parties.

Benicio Benicio, a New Production Manager at Green Plastics, Inc., Is