SST is only better than the interpersonal alternative if it saves time, provides ease of access, cost savings, or some other benefits.

Question

Quizplus · Accepted Answer

This statement is true. The use of SST (self-service technology) is only considered better than the interpersonal alternative if it offers some sort of benefit such as time-saving, ease of access, and/or cost savings. Therefore, it is essential to evaluate the specific context and determine whether SST is the optimal solution for a particular situation.

SST Is Only Better Than the Interpersonal Alternative If It