It is critical for service firms to understand the needs of customers within different profitability tiers and adjust their service levels accordingly.

Question

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Understanding the needs of customers within different profitability tiers is crucial for service firms to tailor their service levels and maintain their profitability. This involves providing more customized and personalized services to high-profit customers, while streamlining and automating services for low-profit customers.

It Is Critical for Service Firms to Understand the Needs