If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.
A) bureaucratic control
B) immediate corrective action
C) basic corrective action
D) concurrent control

Question

Quizplus · Accepted Answer

Basic corrective action involves investigating the cause of a deviation from acceptable performance and correcting its source. This option perfectly describes the manager's actions. Bureaucratic control is a type of control that uses rules, regulations, and standards to monitor and direct behavior, but it does not involve immediate corrections. Immediate corrective action involves taking corrective action as soon as possible without investigating the root cause. Concurrent control involves monitoring performance as it occurs and making adjustments as necessary, but it does not involve investigating and correcting deviations after they have occurred.

If a Manager Investigates How and Why Performance Has Deviated