Conducting customer satisfaction surveys can be an effective source of information to identify training needs of current employees.
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Q12: All new employees, even those with appropriate
Q13: Training and development programs have little to
Q14: Computer-based instruction is individualized and allows trainees
Q15: The most difficult training needs to identify
Q16: Role-playing is a training method often utilized
Q18: Overlearning is especially appropriate when trainees are
Q19: Performance analysis is not an effective way
Q20: Behavior modeling is based on the idea
Q21: HR professionals have a very limited role
Q22: The most effective method for identifying employees'
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