Training and development programs have little to do with reducing turnover in most organizations.
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Q8: Computer-based instruction is generally an inexpensive approach
Q9: The lecture method is well suited to
Q10: The use of a pretest is never
Q11: Training focuses on current jobs, whereas development
Q12: All new employees, even those with appropriate
Q14: Computer-based instruction is individualized and allows trainees
Q15: The most difficult training needs to identify
Q16: Role-playing is a training method often utilized
Q17: Conducting customer satisfaction surveys can be an
Q18: Overlearning is especially appropriate when trainees are
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