TQM includes all of the following, EXCEPT:
A) Continuously improving quality.
B) Making a total effort toward meeting customer needs.
C) Making everyone responsible for doing the right job the first time.
D) Top management being solely responsible for meeting quality standards.

Question

Quizplus · Accepted Answer

TQM emphasizes that quality is everyone's responsibility, from top management down to the front-line workers. Therefore, top management is not solely responsible for meeting quality standards; rather, everyone in the organization is responsible for contributing to the continuous improvement of quality.

TQM Includes All of the Following, EXCEPT