High-quality service is a major strength for ACR Communications. This strength stems from the company's long-standing commitment to engaging all employees in customer satisfaction through the continuous improvement of communication services. This long-standing approach can best be described as:
A) Total quality management
B) Kanban
C) Knowledge management
D) Benchmarking

Question

Quizplus · Accepted Answer

Total quality management is a management approach that aims to involve all employees in the continuous improvement of quality in all aspects of the organization, including products, services, and processes. This approach emphasizes customer satisfaction and involves a continuous cycle of planning, implementation, measurement, and improvement. ACR Communications' approach to engaging all employees in customer satisfaction and continuous improvement is therefore best described as total quality management.

High-Quality Service Is a Major Strength for ACR Communications