Question 1

CareMax, a health products manufacturer, has recently deployed a supply chain system that schedules materials to arrive precisely when they are needed in the production process. This is an example of which of the following?
A) Six Sigma
B) ISO 9001
C) Knowledge management
D) Kanban

Accepted Answer

The described system is an example of Kanban, a method of lean manufacturing that focuses on just-in-time delivery of materials to streamline production processes. Six Sigma is a quality management methodology, ISO 9001 is a set of standards for quality management systems, and knowledge management involves creating, sharing, using, and managing the knowledge and information of an organization. None of these directly relate to the supply chain system described.

Question 2

While researching security systems on the Internet, one company in particular stood out for Mr. and Mrs. Jones: Secure Systems and Services Inc (SSS). This company displayed a note on its website proclaiming that it is an ISO 9001, and that it recently won the Baldridge award. This information should inform the Jones' that SSS is focused on what?
A) Low cost
B) Environmental sustainability
C) Quality
D) Human resources

Accepted Answer

SSS's display of being ISO 9001 certified and winning the Baldridge award indicates a focus on quality.

Question 3

Samantha, a supply chain manager at a consumer goods packaging company, often reviews what her competitors are up to, especially to identify innovative best practices that her company could potentially adopt. This is an example of:
A) Six Sigma
B) Total quality management
C) Knowledge management
D) Benchmarking

Accepted Answer

Samantha's behavior is an example of benchmarking, which involves comparing an organization's processes and performance against industry best practices or competitors. By reviewing her competitors, Samantha is seeking to identify areas of improvement and potential opportunities for her company to implement innovative solutions.

Question 4

Which of the following statements about employee work schedules is True?
A) Work schedules should be based on maximum output.
B) Supervisors must plan for all employee absences.
C) Supervisors should expect all employees to work at their top speed at all times.
D) Employees tend to be a bit less productive when they are working overtime.

Accepted Answer

Studies have shown that employees tend to be less productive when they are working overtime. This could be due to factors such as fatigue, stress, or lack of motivation. Therefore, it is important for supervisors to take this into account when scheduling overtime or considering alternative solutions for increasing productivity. Options such as hiring additional staff or redistributing workload may be more effective in the long run.

Question 5

During her annual performance review, Jillian meets with her supervisor Chris to set her objectives for the next year. Chris informs Jillian that her performance in achieving these newly established objectives will be the basis for next year's merit pay increase. This is an example of what type of management system?
A) Management by wandering around
B) Benchmarking
C) Management by objectives
D) Total quality management

Accepted Answer

Chris is implementing a Management by Objectives (MBO) system by setting specific objectives for Jillian to achieve and tying her merit pay increase to her performance in achieving those objectives. MBO is a goal-setting approach that involves collaborative goal-setting between managers and employees and aligning individual goals with the overall goals of the organization.

Question 6

At the plant where Ronnie works, posters are prominently displayed at assembly lines to diagram the precise steps for each assembly task. These posters display ________ to enhance worker efficiency and effectiveness.
A) Rules
B) Methods
C) Policies
D) Objectives

Accepted Answer

The posters at the plant provide methods, or specific instructions to complete each assembly task. Rules, policies, and objectives are related concepts but not directly applicable in this context.

Question 7

What is included in the planning function of management? Why is it so important?

Accepted Answer

The answer of What is included in the planning function...

Question 8

Abe Wilson's primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company. Based on this information, Abe Wilson is most likely a(n):
A) Middle manager
B) Top manager
C) Staff manager
D) Functional manager

Accepted Answer

Abe Wilson's role of establishing broad goals and making decisions to achieve long-term and short-term objectives that affect the entire company indicates that he is a top manager. Top managers are responsible for the overall direction of the organization and are involved in making decisions that affect the entire company. Middle managers are responsible for implementing the plans and strategies developed by top management, while functional managers are responsible for a specific area or function within the organization. Staff managers provide support, advice, and expertise to line managers.

Question 9

Knowledge management involves all of the following EXCEPT:
A) Retrieving information.
B) Sharing information.
C) Memorizing information.
D) Storing information.

Accepted Answer

Knowledge management does not involve memorizing information, as it focuses on effective ways of accessing, sharing, and storing information to enhance organizational performance.

Question 10

Sally's job as retail manager involves analyzing the retail situation at her store, forecasting sales based on seasonal demand, establishing objectives for the store, setting priorities, and deciding which actions are needed to achieve those objectives. Sally's tasks fit into which managerial process?
A) Planning
B) Control
C) Leading
D) Organizing

Accepted Answer

Sally's tasks involve planning, which is the managerial process that involves analyzing the current situation, setting objectives, and determining actions to achieve those objectives. Control involves monitoring and adjusting ongoing activities, leading involves guiding and motivating employees, and organizing involves structuring resources and activities.

Question 11

TQM includes all of the following, EXCEPT:
A) Continuously improving quality.
B) Making a total effort toward meeting customer needs.
C) Making everyone responsible for doing the right job the first time.
D) Top management being solely responsible for meeting quality standards.

Accepted Answer

TQM emphasizes that quality is everyone's responsibility, from top management down to the front-line workers. Therefore, top management is not solely responsible for meeting quality standards; rather, everyone in the organization is responsible for contributing to the continuous improvement of quality.

Question 12

Raul comes to work every day from 10:00AM to 2:00PM. He works an additional four hours every day when it is convenient. This is an example of:
A) flextime.
B) job sharing.
C) part-time work.
D) telecommuting.

Accepted Answer

Raul's working hours from 10:00AM to 2:00PM are fixed, but he has flexibility to work an additional four hours at his convenience, which is an example of flextime. Job sharing involves two or more employees sharing the responsibilities of a single job, while part-time work involves working fewer than full-time hours. Telecommuting involves working from home or another location outside of the traditional office.

Question 13

Physical resources include all of the following EXCEPT:
A) Tools.
B) Machinery.
C) Water.
D) Computers.

Accepted Answer

Water is not considered a physical resource in the typical business context, as it is not a tool, machinery, or computer that is used in production or operations. However, water may be considered a resource in certain industries such as agriculture, mining, or energy production.

Question 14

What is strategic planning? In most organizations, who is responsible for strategic planning?

Accepted Answer

The answer of What is strategic planning? In most organizations,...

Question 15

High-quality service is a major strength for ACR Communications. This strength stems from the company's long-standing commitment to engaging all employees in customer satisfaction through the continuous improvement of communication services. This long-standing approach can best be described as:
A) Total quality management
B) Kanban
C) Knowledge management
D) Benchmarking

Accepted Answer

Total quality management is a management approach that aims to involve all employees in the continuous improvement of quality in all aspects of the organization, including products, services, and processes. This approach emphasizes customer satisfaction and involves a continuous cycle of planning, implementation, measurement, and improvement. ACR Communications' approach to engaging all employees in customer satisfaction and continuous improvement is therefore best described as total quality management.

Question 16

The Occupational Safety and Health Act of 1970 was established to:
A) Protect employers against lawsuits when injuries happen in the workplace.
B) Reduce injuries and accidents on the job.
C) Defend employees when injuries occur in the workplace.
D) Eliminate jobs highly prone to injury.

Accepted Answer

The Occupational Safety and Health Act of 1970 was established to reduce injuries and accidents on the job through the implementation of safety standards and guidelines, as well as employer education and training programs. It aims to promote safer working conditions and reduce workplace hazards.

Question 17

Bonita, a hotel supervisor, compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions. The hotel's occupancy rates are an example of:
A) Qualitative measures
B) Subjective measures
C) Metrics
D) Benchmarks

Accepted Answer

Occupancy rates are a quantitative measure, which is a type of metric used to evaluate performance. Qualitative measures are subjective and rely on opinions or observations, while subjective measures are influenced by personal biases or feelings. Benchmarks are used for comparisons to industry standards or best practices.

Question 18

_____ is a leading cause of accidents in the workplace.
A) Poor attitudes
B) Faulty tools and equipment
C) Unethical decision making
D) None of these answers

Accepted Answer

The answer of _____ is a leading cause of accidents...

Question 19

Charlene, a top manager, is participating on a project at work to develop a long-range plan that will highlight her organization's goals for the next year, three years, five years, and ten years. Charlene is helping to develop what type of plan?
A) Functional plan
B) Tactical plan
C) Operational plan
D) Strategic plan

Accepted Answer

A strategic plan is a long-range plan that outlines an organization's goals for the future typically covering three to ten years or more. It is developed by top management and provides a framework for decision making and resource allocation.

Question 20

When a crisis occurs, the most important thing for an organization to do is to:
A) Respond quickly.
B) Have multiple spokespeople.
C) Deny fault.
D) Downplay the issue.

Accepted Answer

When a crisis occurs, the organization must respond quickly to address the issue and mitigate the negative impact that it may have on their reputation, stakeholders, and operations. Delayed or insufficient responses can lead to escalating problems and can worsen the situation. Therefore, responding quickly is a crucial aspect of crisis management.

Answer: B is also a good option as having multiple spokespersons can help distribute the workload and ensure that the organization's messages are consistent across different platforms and audiences. However, it is not as critical as responding quickly.

Answer: C and D are not recommended choices as denying fault or downplaying the issue can further damage the organization's reputation and credibility. Honesty, transparency, and accountability are essential in crisis communication.

Quiz 7: Supervisory Planning

CareMax, a health products manufacturer, has recently deployed a supply chain system that schedules materials to arrive precisely when they are needed in the production process. This is an example of which of the following?

Samantha, a supply chain manager at a consumer goods packaging company, often reviews what her competitors are up to, especially to identify innovative best practices that her company could potentially adopt. This is an example of:

Which of the following statements about employee work schedules is True?

At the plant where Ronnie works, posters are prominently displayed at assembly lines to diagram the precise steps for each assembly task. These posters display ________ to enhance worker efficiency and effectiveness.

What is included in the planning function of management? Why is it so important?

Abe Wilson's primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company. Based on this information, Abe Wilson is most likely a(n) :

Knowledge management involves all of the following EXCEPT:

TQM includes all of the following, EXCEPT:

Raul comes to work every day from 10:00AM to 2:00PM. He works an additional four hours every day when it is convenient. This is an example of:

Physical resources include all of the following EXCEPT:

What is strategic planning? In most organizations, who is responsible for strategic planning?

High-quality service is a major strength for ACR Communications. This strength stems from the company's long-standing commitment to engaging all employees in customer satisfaction through the continuous improvement of communication services. This long-standing approach can best be described as:

The Occupational Safety and Health Act of 1970 was established to:

Bonita, a hotel supervisor, compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions. The hotel's occupancy rates are an example of:

_____ is a leading cause of accidents in the workplace.

Charlene, a top manager, is participating on a project at work to develop a long-range plan that will highlight her organization's goals for the next year, three years, five years, and ten years. Charlene is helping to develop what type of plan?

When a crisis occurs, the most important thing for an organization to do is to: