Question 1

What is a system of performance management?

Accepted Answer

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Question 2

What are some reasons for the leniency error?

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Question 3

The objectives of the compenstaion program should be to:

Accepted Answer

The objectives of the compensation program should include all of these factors. Eliminating pay inequities ensures that employees are paid fairly for their work, maintaining attractive pay rates helps to attract and retain talented employees, and rewarding employees for outstanding performance helps to incentivize and motivate them to achieve high levels of productivity and contribution to the organization.

Question 4

Ginny's IT project team at work recently launched a new online reporting tool that has received significant attention from the press. As a result, the company is giving each IT project team member a 5 percent pay increase. This is an example of what type of compensation system?

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Question 5

Hallie is conducting a performance appraisal on her subordinate Larry. Even though she thinks of him as a nice guy, Hallie views Larry's performance at work as slightly less than what she has come to expect from others in the same position. Nonetheless, she doesn't want to upset Larry, so she gives him a very good performance rating. This is an example of:

Accepted Answer

This is an example of leniency error, where Hallie rates Larry more positively than his performance deserves due to a desire to avoid conflict and not upset him.

Question 6

During her annual performance review, Cynthia was asked to select two or three individuals within the organization that she works closely with to help evaluate her performance. This type of performance appraisal is referred to as:

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Question 7

Jerrica meets periodically with her subordinates to provide them with information, instruction, and suggestions related to their job assignments and performance. By doing this, Jerrica is engaging in:

Accepted Answer

Coaching involves providing guidance and feedback to employees to help them improve their skills and performance. This description matches Jerrica's actions of meeting with her subordinates to provide them with instruction and suggestions related to their job assignments and performance. Mentoring involves more long-term guidance and support, delegating involves assigning tasks and responsibilities to others, and counseling involves addressing personal or behavioral issues with an employee.

Question 8

As a new employee, Joanna has been with Codi, Inc. for only three months. Ramon, her supervisor, has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year. What problems are associated with Ramon's approach?

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Question 9

About a week before his performance review, Seth was asked to fill out a form that included questions such as "What do I consider to be my own strengths/weaknesses?" and "What am I most proud of accomplishing at work in the last year?" This is an example of what type of evaluation?

Accepted Answer

The fact that Seth was asked to fill out a form about himself suggests that this is a self-evaluation. Peer evaluations involve feedback from colleagues, biographical evaluations focus on personal history and background, and 360-degree evaluations involve feedback from multiple sources (such as superiors, peers, and subordinates).

Question 10

At Susko Systems Inc., employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings. This demonstrates the use of the:

Accepted Answer

The use of exceptional performance ratings as the basis for promotion shows the use of merit criteria, where an employee is promoted based on their performance and competency rather than seniority or other factors.

Question 11

The most serious drawback to using seniority as a major criterion for promotion is:

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Question 12

Why is performance evaluated on a systematic basis?

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Question 13

Rocco has been working at a unionized factory for two months. He is looking forward to staying with the company for a long time, since promotion and other benefits increase over time. Rocco's factory most likely uses which promotion criteria?

Accepted Answer

Unionized factories typically use seniority as a promotion criteria, where employees with longer tenure are given priority for promotions and other benefits.

Question 14

Every time one of his workers does something exceptional, Rob records it in his employee work file. However, when one of his employees does something below average, he records this as well. The information in this file provides a factual record for assessing performance whenever it is needed. This method is referred to as the:

Accepted Answer

The method described is the Critical Incident method, which involves documenting both exceptional and below average performance incidents to provide an accurate record for performance assessment. The Performance Standard method involves setting specific performance expectations and evaluating employee performance based on these standards, the Concurrent Feedback method involves providing real-time feedback and coaching to employees during their work, and the 360-degree evaluation method involves gathering feedback from multiple sources (e.g. managers, peers, subordinates) to assess an employee's performance. None of these methods are described in the scenario.

Question 15

All of the following statements about promotion-from-within policies are True EXCEPT:

Accepted Answer

The statement that promotion-from-within policies have little impact on employee performance is actually false, as these policies have been found to improve employee motivation, job satisfaction, and overall performance.

Question 16

In organizations using a two-tier wage system:

Accepted Answer

In a two-tier wage system, new employees are typically paid less than present employees performing the same job. This is often used as a cost-cutting measure by organizations as they can hire new employees at a lower wage, while retaining experienced employees at a higher wage.

Question 17

Identify three advantages gained by organizations that use a formal performance appraisal system.

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Question 18

Which of the following should NOT generally be used as a consideration when deciding whom to promote from within an organization?

Accepted Answer

The temporary loss of productivity that might occur in a department when an effective employee is promoted to a new job is not generally a consideration when deciding whom to promote from within an organization.

Question 19

Connie has just been hired as the new technical development manager for IT systems at a software developer. When can she expect to receive her first employee review?

Accepted Answer

Generally, employee reviews are conducted within 3 to 6 months of starting a new job to provide feedback and discuss goals and expectations. It's possible that some companies may have a different review schedule, but B is the most likely option.

Question 20

During Sarah's annual employee review, Sarah's supervisor, colleagues, and subordinates had an opportunity to evaluate her job performance. In addition, the company reviewed customer comment cards over the last year, incorporating those associated with Sarah into the review as well. This is an example of what type of evaluation system?

Accepted Answer

This evaluation system includes feedback from multiple sources, including supervisors, peers, subordinates, and customers, hence it is a 360-degree evaluation system.

Quiz 14: Performance Management