Co-producer risk is directly related to the concept of:
A)intangibility.
B)heterogeneity.
C)inseparability.
D)perishability.
E)nonstandardization.

Question

Quizplus · Accepted Answer

Co-producer risk refers to the potential risk that an active involvement of the customer in the service delivery process may affect the quality of the service outcome. This is directly related to the inseparability characteristic of services, which means that the customer cannot be separated from the service production process. In other words, the customer becomes a co-producer of the service, and therefore, may affect the service quality depending on his/her behavior, skills, and knowledge.

Co-Producer Risk Is Directly Related to the Concept Of