Which of the following is NOT a component of a service firm's physical evidence?

Question

Quizplus · Accepted Answer

Customer satisfaction is not a component of physical evidence, as it is a measure of the customer's overall experience with the service, rather than a tangible aspect of the service environment. The other four choices (parking, employee appearance, billing statements, and business equipment) are all examples of physical evidence that can influence the customer's perception of the service quality.

Which of the Following Is NOT a Component of a Service