All of the following are behaviors by which service employees attempt to reduce their role stress except:

Question

Quizplus · Accepted Answer

Engaging the customer is typically a strategy to improve service quality and customer satisfaction, not a method to reduce role stress. Other options like engaging in a people-processing mode, using physical symbols, and engaging in service sabotage are strategies employees might use to cope with or reduce their role stress.

All of the Following Are Behaviors by Which Service Employees