The empowerment approach in which service employees are trained to manage themselves is called:

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The empowerment approach in which service employees are trained to manage themselves is called high involvement. This approach involves training and developing employees to take charge of their job roles and responsibilities, and to make decisions about how to handle customer interactions and resolve issues on their own. This can improve job satisfaction, increase motivation, and lead to better overall customer experiences.

The Empowerment Approach in Which Service Employees Are Trained to Manage