Service personnel are influenced by their shared perception of the practices,procedures,and kinds of behaviors that get rewarded.That shared perception is referred to as:

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The shared perception among service personnel of the practices, procedures, and behaviors that get rewarded is known as the climate for service. This climate can have a significant impact on the attitudes and behavior of service personnel, including their level of engagement, commitment, and motivation to provide high-quality service. The climate for service encompasses factors such as leadership style, communication patterns, team dynamics, and recognition and rewards systems.

Service Personnel Are Influenced by Their Shared Perception of the Practices,procedures,and