Doctors' offices frequently stage their patients by asking patients to move from the formal waiting area to an examination room.This strategy helps minimize effects of which of the following principles of waiting?

Question

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Moving patients from the formal waiting area to an examination room is an example of converting a preprocess wait (waiting before a service is initiated) to an in-process wait (waiting during service delivery). In-process waits typically feel shorter than preprocess waits, minimizing the effect of this principle of waiting.

Doctors' Offices Frequently Stage Their Patients by Asking Patients to Move