The primary contribution of Babich's customer satisfaction models is that it stresses the importance of knowing _____ satisfaction ratings.
A) customer
B) supplier
C) employee
D) competitor
E) stock holder
Correct Answer:
Verified
Q15: In general,the distribution of most companies' customer
Q16: _ is the level of service quality
Q17: Which of the following tactics would yield
Q18: Customers are most dissatisfied when a _
Q19: The most popular definition of customer satisfaction/dissatisfaction
Q21: Personal factors that are stable over time
Q22: Naomi's children are giving her a week
Q23: When forming customer expectations,the firm's physical facility
Q24: The higher the number of perceived service
Q25: Discuss the benefits of customer satisfaction surveys.
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