Categorize each of the following service failures into its appropriate main service failure category.
-a flight attendanttelling inappropriatejokes over the aircraft's intercom system
A)core service failures
B)failures relating to customerneeds and requests
C)failures relating to unprompted/unsolicited employee actions

Question

Quizplus · Accepted Answer

The service failure in this scenario is related to unprompted/unsolicited employee actions, specifically the flight attendant telling inappropriate jokes.

Categorize Each of the Following Service Failures into Its Appropriate