Categorize each of the following service failures into its appropriate main service failure category.
-a customer who locks himself out of his hotel room
A)core service failures
B)failures relating to customerneeds and requests
C)failures relating to unprompted/unsolicited employee actions

Question

Quizplus · Accepted Answer

The failure of a customer locking themselves out of their hotel room is a failure relating to customer needs and requests because the customer requires assistance to regain access to their room.

Categorize Each of the Following Service Failures into Its Appropriate