The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as ____ justice.
A)social
B)procedural
C)interactional
D)distributive
E)ethical

Question

Quizplus · Accepted Answer

Distributive justice involves the perceived fairness of outcomes, such as the compensation or resolution provided during a service recovery process. This component focuses on whether customers feel they received fair and equitable outcomes for their negative experience.

The Component of Perceived Justice That Refers to the Outcomes