Discuss the reasons many customers never complain.
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Q18: All of the followingare reasons customers make
Q19: A firm's reaction to a customer complaint
Q20: Services that do not meet customer expectations
Q21: Categorize each of the following service failures
Q22: Categorize each of the following service failures
Q24: Which of the following compensates the customer
Q25: Categorize each of the following service failures
Q26: Discuss the most common forms of complaining
Q27: The component of perceived justice that refers
Q28: During a service recovery effort,the employee promptly
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