All of the followingare reasons customers make noninstrumental complaints except:
A)to alter an undesirable state of affairs.
B)to regain some control through indirect retribution.
C)to solicit sympathy.
D)to create the impression of being more intelligent and discerning.
E)to release frustration.

Question

Quizplus · Accepted Answer

Noninstrumental complaints are not aimed at changing the situation but rather serve other purposes like expressing emotions or gaining sympathy. Altering an undesirable state of affairs is an instrumental goal.

All of the Followingare Reasons Customers Make Noninstrumental Complaints Except