Under which subgroup of the service failure category relating to customer needs and requests would preparing a meal for a vegetarian fall?
A)special needs
B)customer preferences
C)disruptive others
D)customer errors
E)level of attention

Question

Quizplus · Accepted Answer

Special needs encompass specific dietary requirements, such as vegetarian meals, that must be met to satisfy the customer.

Under Which Subgroup of the Service Failure Category Relating to Customer