A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt future business is called:
A)voice.
B)retaliation.
C)service recovery.
D)exit.
E)service recovery paradox.

Question

Quizplus · Accepted Answer

This behavior is known as retaliation, where the consumer seeks revenge on the company by damaging its operations or hurting its future business. It is a negative and harmful way of expressing dissatisfaction and can lead to legal consequences for the consumer.

A Complaining Outcome in Which the Consumer Takes Action Deliberately