Allof the followingare amain service failure category discussed in the text except:
A)unprompted and unsolicited employee actions.
B)failures relating to customer needs and requests.
C)pricing failures
D)core service failures
E)failures relating to problematic customers

Question

Quizplus · Accepted Answer

The main service failure categories discussed in the text are unprompted and unsolicited employee actions, failures relating to customer needs and requests, core service failures, and failures relating to problematic customers. Pricing failures are not mentioned as a main category of service failure in the text.

Allof the Followingare Amain Service Failure Category Discussed in the Text