Why is it that a great percentage of service customers never complain to the offending party?
A)They don't think it will do any good.
B)They accept part of the blame since they are directly involved in the process.
C)They don't know who to complain to.
D)They don't want to create a confrontation.
E)All of these are reasons customers do not complain.

Question

Quizplus · Accepted Answer

All of the given options are valid reasons why customers may not complain about poor service. Some customers may feel like complaining won't make a difference, while others may feel partially responsible for the issue. Additionally, some customers may not know who to complain to or may not want to create a potentially uncomfortable confrontation.

Why Is It That a Great Percentage of Service Customers