____ refers to the situation in which the customer rates performance higher if a failure occurs and the contact personnel successfully recover from it than if the service had been delivered correctly the first time.
A)Service recovery paradox
B)Service recovery
C)Critical incident
D)Moment of truth
E)The critical incident technique

Question

Quizplus · Accepted Answer

The Answer is A

____ Refers to the Situation in Which the Customer Rates