Categorize each of the following service failures into its appropriate main service failure category.
-an employee whopurposely gives out the wrong amount of change
A)core service failures
B)failures relating to customerneeds and requests
C)failures relating to unprompted/unsolicited employee actions

Question

Quizplus · Accepted Answer

This is a failure relating to unprompted/unsolicited employee actions because the employee intentionally gave out incorrect change. It is not a core service failure because it does not relate to the fundamental service being provided, and it is not a failure relating to customer needs and requests because the customer did not request the wrong change.

Categorize Each of the Following Service Failures into Its Appropriate