Categorize each of the following service failures into its appropriate main service failure category.
-a customer who orders a hamburger medium rare and receives it well-done
A)core service failures
B)failures relating to customerneeds and requests
C)failures relating to unprompted/unsolicited employee actions

Question

Quizplus · Accepted Answer

The customer ordered a specific preparation for their hamburger and did not receive the desired outcome. This is a failure relating to customer needs and requests.

Categorize Each of the Following Service Failures into Its Appropriate