Which of the following is NOT a reason why customer retention has become increasingly important?
A) relative parity among competing products
B) the rising costs of marketing
C) customers are more confident with their service providers
D) domestic markets are stagnant
E) customers are more informed
Correct Answer:
Verified
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Q16: The strategy for cultivating customer loyalty that
Q17: An unwritten,unspoken guarantee that establishes an understanding
Q18: All of the following statements related to
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Q21: The defection management process includes all of
Q22: The least loyal of any customer type
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Q24: Businesses commonly lose _ percent of their
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