A guarantee that applies only to specific steps or outputs in the service delivery process is called a(n) _____ guarantee.

Question

Quizplus · Accepted Answer

A specific result guarantee applies only to specific steps or outputs in the service delivery process, such as a guarantee that a package will be delivered by a certain date. This is different from an unconditional guarantee which applies to the overall satisfaction with the service and an implicit guarantee which is not explicitly stated but still exists. A conditional guarantee depends on certain conditions being met and an unsolicited guarantee is one that is not requested by the customer.

A Guarantee That Applies Only to Specific Steps or Outputs