Unused capacity in the form of an empty seen on an airplane becomes non-salable quickly.Once the plane has taken off,selling an empty seat is virtually impossible.An empty airplane seat provides an example of the ________ of services.
A)perishability
B)service capacity
C)customer involvement
D)intangibility
E)transparency

Question

Quizplus · Accepted Answer

The concept of perishability refers to the fact that services cannot be stored or saved for future use. In the case of an empty airplane seat, once the plane has taken off, the opportunity to sell that seat and generate revenue for that service is lost forever. This demonstrates the perishability of services.

Unused Capacity in the Form of an Empty Seen on an Airplane