The counseling by a teacher,even if it is provided on the same day by the same person,may vary substantially depending on the student.But over time,even for the same student,the counseling may change.As a result,service offerings are not directly comparable.This refers to:
A)Market transparency
B)Service heterogeneity
C)Service consistency
D)Intangibility
E)Perishability

Question

Quizplus · Accepted Answer

The statement is describing service heterogeneity, which is the variability in services due to differences in the service provider, the customer, or the way the service is provided.

The Counseling by a Teacher,even If It Is Provided on the Same