Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.
A)check the publisher's Web site for updates or setting information
B)uninstall the Graphics software
C)uninstall the Word Processor software
D)scan the setup.exe file

Question

Quizplus · Accepted Answer

Before taking any drastic steps such as uninstalling software, Sophia should investigate if there are any compatibility issues or updates available on the publisher's website that can fix the issue.

Sophia Works at Her Company's Help Desk